How it all works: terms and conditions for booking your tour with
Wilson Tours
Contract
1.1 The contract will become effective as from the date the invoice is
completed and the deposit, referred to in Clause 2.1, and is received
by Wilson Tours (hereinafter known as a Tours Company).
1.2 The contract is subjected to mainly Rwandan Laws and another
Countries in Africa.
1.3 Any person making a reservation as per Clause 8.4 accepts the
terms and conditions of this agreement set out hereunder.
How to Book
2.1 A 60% deposit of the full amount due is required to confirm any
reservation and is to be done by the agent or client (see Clause 8.1) in
writing or by e-mail.
2.2 The Company must receive the balance of the contract price no
later than 42 days (6 weeks) prior to departure.
2.3 If the Company does not receive the full contract price 42 days (6
weeks) before the departure date, the Company may reminds the
client or the agent to pay the balance
How to Pay
3 The payment options will be provided upon confirmation of a
booking.
Our Cancellation Policy
4.1 Any cancellation of a confirmed booking must be done in writing
(email) to the Company whereupon cancellation charges as per Clause
4.2 will apply.
4.2 The following cancellation fees (as a percentage of the fully
quoted price) are applicable to any cancelled Tours/Safaris:
Notice from date of travel: Cancellation fee: 42 days or more20%
(deposit forfeited) 20 – 41 days 50%10 – 19 days75%0 – 9 days100%
Please note: the notice period is calculated from the date of
cancellation to the start date of the tour/safari booking.
4.3 No refund will be made by the Company if, for any reason,
inclusions or parts of the tour cannot be carried out / or utilised. These
would include all facets such as meals, game drives, accommodation
etc. This would also apply to any client who has booked a Tour/Safari
but fails to undertake the tour for any reason.
Our Changes Policy
5. If a booking is changed to an earlier date than originally reserved,
the Company will endeavour to change it. If the booking is for a later
date, charges as per Clause 4.2 could apply.
As things go, we've all had to adapt to changes during the
Coronavirus pandemic and so too have we therefore amended our
terms and conditions for travel during such times. Please drop the
Email then will share with you the new updates according to the
Destinations
Price Changes
6.1 The Company reserves the right to increase the price of any tour
prior to departure due to factors beyond the control of the Company,
such as, without being limited to, and increase in fuel prices, new
Government legislation, accommodation price increases, fluctuations
in exchange rates, etc.
6.2 If the Company announces an increase in the tour price in terms of
this Clause, such addition amount must be paid to the Company
before the departure of such tour or else the Company shall have the
right to cancel the tour and the charges in Clause 4.2 will apply.
Changes to Itineraries
7 The Company shall at any time have the right, in its entire
discretion, to alter the terms of the booking in relation to the route,
timetable, itinerary and accommodation. The Company shall,
however, make every effort to offer the client an alternative tour of a
comparable standard.
Should the alternative be of a lesser standard, the client will be
refunded the difference, but should there be an increase, the client
shall have the right to either reject the alternative or obtain a refund of
the relevant portion of the original contract sum, or to accept the
alternative and pay the increased cost? In the event of the client
rejecting the alternative tour and claiming a refund, such rejection will
be treated as a cancellation and the refund will be calculated
according to Clause 4.2 hereof. The client shall have no claim against
the Company for any damages arising out of the alternative booking.
Responsibility and Liability
8.1 Neither the Company nor any person acting for through and on
behalf of the Company shall be liable for any loss or damage
whatsoever arising from any cause whatsoever and without restricting
the generality of the a foregoing shall particularly not be responsible
for the loss or damage arising from any errors or omissions contained
in its brochure or other literature, late or non-confirmation or
acceptance or bookings, loss or damage caused by delays, sickness,
injury or death, whether occasioned by negligence or not.
8.2 The Company shall have the right at any time at is sole discretion,
to cancel or the remainder thereof or to make an alteration in the
route, accommodation price or other details. This would include any
event of any tour being rendered impossible, illegal or inadvisable by
weather, avalanches, strike, war, government or other interference or
due to any other cause whatsoever. The extra expenses incurred as a
result thereof shall be the responsibility of the client.
8.3 The Company may at its discretion and without liability or cost to
itself at any time cancel, or terminate, a client's booking and in
particular, without limiting the generality of the a foregoing, it shall
be entitled to do so in the event of illness or the illegal or
incompatible behaviour of any client undertaking the tour, who shall
in such circumstances not be entitled to any refund.
8.4 Any person making a reservation with the Company (refer to
Clause 1.1) warrants that he or she has the necessary authority to enter
into this contract on behalf of the person or persons included in such a
booking. The person making the reservation shall be liable for the
total amount due to the Company.
Client's Obligations
9.1 It is the onus and responsibility of the client to obtain the
necessary comprehensive insurance before departure for any possible
cancellations, medical expenses, protection or personal property and
money.
9.2 The onus is upon the client to ensure that passports and visas are
valid for the duration of the safari. The Company cannot be held
liable for any necessary visas or other travel documents not held by
clients. In the event of a client not having the necessary
documentation to enter any area or country the Company shall reserve
the right to leave the client a the point of entry of such area or
country. In such an event, the Company will not be held responsible
to the client for further travel arrangements.
9.3 The onus is upon the client to ensure that the SARS-CoV-2 PCR
tests are done prior to commencement of the safari and valid on
arrival in accordance to the requirements of the country of intended
travel and for the airline with which the client will travel. The same
applies for any necessary testing for departure. The costs of any such
COVID testing will be for the clients own account. While The
Company can assist with arrangements for testing in-country, The
Company will not be held responsible to the client for such
arrangements and with regards to return time of test results.
9.4 Should the client need to undergo mandatory quarantine once in-
country with regards to the SARS-CoV-2 virus, either on arrival as
called for by the authorities or due to testing positive once in-country,
this will be at the clients own expense.
Health and Personal Safety
10.1 The client shall be reasonably fit to undertake the tour.
10.2 Anti-malaria precautions should be commenced prior to tour
departure. A medical doctor should be consulted for advice.
10.3 Tours offered by the Company cover a wide spectrum of the
African wilds and neither the Company, its employees nor agents can
be held responsible for any injury or other related incidents whilst on
the tour / safari.
10.4 The Company cannot be held responsible for any client who falls
ill or contracts the SARS-CoV-2 virus while in-country. The client
accepts that travel is at own risk.
Baggage
11.1 Clients are limited to one soft sports type bag per person with a
maximum weight of 20 to 40 kilograms. This includes photographic
equipment and hand luggage.
11.2 Due to the rugged flights and vehicle, the Company cannot be
held responsible for damage or loss of any personal items including
bags, contents of bags or photographic and related equipment. Due to
extremely dusty conditions, please ensure all bags are dust proof.
Charter flights
12.1 Charter flights are normally operated by smaller type aircraft.
Luggage is strictly limited to 10-15 kgs (depending on terms of
particular airline used) per person in soft hold all type bags. Due to
the desert heat, it is not safe to overload aircraft thus this limit needs
to be strictly controlled.
Travelling or thinking of travelling during the COVID-19 pandemic?
Please send the email for more information on how this will work and
differ from our standard terms and conditions depend on the
restriction of the Destination.
